Sim Card types
Q: Which sim card type do I need?
A: We deliver a combined normal+micro sim card or a Nano Sim card.
The standard sim card is a normal+micro sim card. For newer devices like the iPhone 5/6 and iPad Air/Mini, we have a Nano sim available.
See examples of sim card sizes here (image)
Q: Is this package complete or do I need other products/items?
A: Our Netherlands sim card packages have all bundles included so that you don’t need anything else to make calls/texts mentioned at the product. We want to keep it as simple as possible for our customers, so there is no hassle with our products.
Support from Prepaidzero
Q: Do I receive any support from Prepaidzero when I have a problem?
A: Absolutely. Please contact us per email, online chat or phone and we will reply to your inqueries as soon as possible and will try to resolve any problem that you might encounter.
Q: We are a company and need sim cards in bulk, do you have special arrangements for that?
A: Sure, we will take a look at your request and try to give you a proposal that accordingly fits to your needs as good as possible. Please contact us via the contact form.
Order sim cards for multiple countries
Q: Example: I want a sim card for the UK, France, Netherlands, how can I order them at once?
A: You can add all of the sim cards to your shopping cart, and checkout at once.
Shipping costs of more than one order
Q: I ordered more than one product and want to have them shipped together, is this possible?
A: We will automatically bundle all your orders together (if all are placed within two hours) and will also refund shipping costs that have occured more than once automatically.
Different order address than invoice
Q: I want my order to be delivered on another address than my invoice address.
A: During checkout you can mention a different shipping address.
Q: What is the average time for shipping to my country?
A: See our shipping page with the average delivery time.
Signed shipping options with track and trace
Q: I only want to use signed mailing because I don’t trust the mail company in my country.
A: This is possible for an extra price of € 16, please send us a message via the contact form with the product(s) you want to order and we will send you a custom order link shortly.
Buy sim cards in a store
Q: Is it possible to buy in a store?
A: Unfortunately we only have an online store at the moment, but keep asking and we will have shops everywhere soon!
Recharge sim card
Q: Can I recharge my sim card with additional data?
A: Yes, this is possible via our top up webpages (see the link below).
Netherlands top up
Q: How do I know my call/text balance?
A: By dialling *100# Press send/call you see the remaining call/text balance.
Lifetime sim card
Q: How long will I able to use the sim card?
A: The Lebara sim card can be used for 90 days once the user activated it, after which a chargeable event is required to keep the sim card valid.
Questions that are not in this FAQ
Q: How can I contact Prepaidzero?
A: Contact us by email, online chat or phone.