Sim Card types
Q: Which sim card type do I need?
A: We deliver a 3-in-1 sim card, which contains all sim card sizes.
Q: Is this package complete or do I need other products/items?
A: Our Australian sim card packages have all bundles included so that you don’t need anything else to use the data bundles mentioned at the product. We want to keep it as simple as possible for our customers, so there is no hassle with our products.
Support from Prepaidzero
Q: Do I receive any support from Prepaidzero when I have a problem?
A: Absolutely. Please contact us per email, online chat or phone and we will reply to your inqueries as soon as possible and will try to resolve any problem that you might encounter.
Q: We are a company and need sim cards in bulk, do you have special arrangements for that?
A: Sure, we will take a look at your request and try to give you a proposal that accordingly fits to your needs as good as possible. Please contact us via the contact form.
Shipping costs of more than one order
Q: I ordered more than one product and want to have them shipped together, is this possible?
A: We will automatically bundle all your orders together (if all are placed within two hours) and will also refund shipping costs that have occured more than once automatically.
Different order address than invoice
Q: I want my order to be delivered on another address than my invoice address.
A: No problem, you can enter a different shipping address during checkout.
Q: What is the average time for shipping to my country?
A: See our shipping page with the average delivery time.
Signed shipping options with track and trace
Q: I only want to use signed mailing because I don’t trust the mail company in my country.
A: This is possible for an extra price of € 16, please send us a message via the contact form with the product(s) you want to order and we will send you a custom order link shortly.
Buy sim cards in a store
Q: Is it possible to buy in a store?
A: Unfortunately we only have an online store at the moment, but keep asking and we will have shops everywhere soon!
Check used data over time
Q: How do I know what my used data is (per day and total)?
A: By installing a simple app e.g. “dataman” you will see the amount of MB used per day and total MB used over a period.
Lifetime sim card
Q: How long will I able to use the sim card?
A: The sim card will remain valid for unlimited time if it used at least once every 3 months.
Use sim card in other devices
Q: Can I use the sim card with my mifi/3g modem?
A: Yes, this is possible.
Questions that are not in this FAQ
Q: How can I contact Prepaidzero?
A: Contact us by email, online chat or phone.