Sim Card types
Q: Which sim card type do I need?
A: We deliver a 3-in-1 sim card, which contains the Standard, Micro and Nano size, in one single chip.
Q: Is this package all-in or do I need other products/items?
A: Our european sim card packages have all bundles included so that you don't need anything else to use the data bundles mentioned at the product. We want to keep it as simple as possible for our customers, so there is no hassle with our products.
Support from Prepaidzero
Q: Do I receive any support from Prepaidzero when I have a problem?
A: Absolutely. Please contact us per email, online chat or phone and we will reply to your inqueries as soon as possible and will try to resolve any problem that you might encounter.
Different order address than invoice
Q: I want my order to be delivered on another address than my invoice address.
A: No problem, you can enter a different shipping address during checkout.
Buy sim cards in a store
Q: Is it possible to buy your sim cards in a store?
A: Unfortunately we only have an online store at the moment, but keep asking and we will have shops everywhere soon!
Q: We are a company and need sim cards in bulk, do you have special arrangements for that?
A: Sure, we will take a look at your request and try to give you a proposal that accordingly fits to your needs as good as possible. Please contact us via the contact form.
Shipping costs of more than one order
Q: I ordered more than one product and want to have them shipped together, is this possible?
A: We will automatically bundle all your orders together (if all are placed within two hours) and will also refund shipping costs that have occured more than once automatically.
Q: What is the average time for shipping to my country?
A: See our shipping page with the average delivery time.
Signed shipping options with track and trace
Q: I only want to use signed mailing because I don’t trust the mail company in my country.
A: This is possible for an extra price of € 16, please send us a message via the contact form with the product(s) you want to order and we will send you a custom order link shortly.
On this page you will be able to top up your sim card for additional data or call credit.
Check used data over time
Q: How do I know what my used data and or call balance is ?
A: Upon activation of the sim card you will receive a sms which mentions the url to check your balance.
Lifetime sim card
Q: How long will I able to use the sim card?
A: Our sim cards can be used for unlimited time, for data bundle expiry time, see product information.
Use sim card in other devices
Q: Can I use the sim card with my mifi/3g/4g modem?
A: Yes, APN settings will be on the instruction paper that you’ll receive with your order.
Questions that are not in this FAQ
Q: How can I contact Prepaidzero?
A: Contact us by email, online chat or phone.