Sim Card types
Q: Which sim card type do I need?
A: We deliver a combined normal+micro (combi sim) or a Nano Sim card.
Combi sim: The combi sim card is a normal+micro sim card, which can be used in all devices except the iPhone 5/6+ and iPad Mini/Air.
Nano sim: For the iPhone 5/6+ and iPad Mini/Air we have a Nano sim available.
To be sure that you order the right sim card type, see the example sizes.
Q: Is this package complete or do I need other products/items?
A: Our USA sim card packages have all bundles included. You don't need anything else to use the product. We want to keep it as simple as possible for our customers, so there is no hassle with our products.
Different order address than invoice
Q: I want my order to be delivered on another address than my invoice address.
A: This is possible, you can mention a different shipping address during checkout.
Buy sim cards in a store
Q: Is it possible to buy in a store?
A: Unfortunately we only have an online store at the moment, but keep asking and we will have shops everywhere soon!
Q: What is the average time for shipping to my country?
A: See our shipping page with the average delivery time.
Recharge sim card
Q: Can I recharge my sim card with additional credit?
A: Yes, this is possible for call credit and mobile data.
USA top up page:
Mexico Sim cards (data+voice service)
Q: For what destinations can I use the call credit?
A: Mexico/USA/Canada calls are unlimited and for other destinations there is an amount of international call credit you may add to the sim card.
Check used data over time
Q: How do I know what my used data is (per day and total)?
A: By installing a simple app e.g. "dataman" you will see the amount of MB used per day and total MB used over a period.
Lifetime sim card
Q: How long will I able to use the sim card?
A: Sim cards are valid for the time listed with the package.
Questions that are not in this FAQ
Q: How can I contact you?
A: Please contact us by email, chat or phone.