Sim Card types
Q: Which sim card type do I need?
A: We deliver a combined normal+micro sim card or a Nano Sim card.
The standard sim card is a normal+micro sim card, which can be used in all devices except the iPhone 5 and iPad Mini.
For the iPhone 5 and iPad Mini (or later) we have a Nano Sim available.
Q: Is this package complete or do I need other products/items?
A: Our french sim card packages have all bundles included so that you don't need anything else to use the bundles mentioned at the product. We want to keep it as simple as possible for our customers, so there is no hassle with our products.
Support from Prepaidzero
Q: Do I receive any support from Prepaidzero when I have a problem?
A: Absolutely we will reply to your inqueries asap, and will try to resolve any problem that you might encounter.
Order sim cards for multiple countries
Q: Example: I want a sim card for the UK and France, how can I order them at once?
A: You can add sim cards for different countries to your shopping cart for a combined checkout.
Q: We are a company and need sim cards in bulk, do you have special arrangements for that?
A: Sure, we will take a look at your request and try to give you a proposal that accordingly fits to your needs as good as possible.
Shipping costs of more than one order
Q: I placed several orders and want to have all products shipped together, is this possible?
A: We will automatically bundle all your orders together (if all are placed within two hours) and will also refund shipping costs that have occured more than once automatically.
Different order address than invoice
Q: I want my order to be delivered on another address than my invoice address.
A: Yes, this is possible, during checkout you will be able to mention a different shipping address.
Q: What is the average time for shipping to my country?
A: See our shipping page with the average delivery time.
Signed shipping options with track and trace
Q: I only want to use signed mailing because I don’t trust the mail company in my country.
A: This is possible for an extra price of € 16, please send us a message via the contact form with the product(s) you want to order and we will send you a custom order link shortly.
Buy sim cards in a store
Q: Is it possible to buy prepaidzero sim cards in a store?
A: Unfortunately we only have an online store at the moment, but keep asking and we will have shops everywhere soon!
Recharge sim card
Q: Can I recharge my sim card with data?
A: Yes, this is possible via our top up webpage.
France top up:
Check used call balance
Q: How do I know my current call balance?
A: This can be requested by calling 2323 from your handset.
Lifetime sim card
Q: How long will I able to use the sim card?
A: The Bouygues/Lebara sim card can be used for 45 days once the user activated it.
To renew for another 45 days a top up should be made at least once per 45 days.
Questions that are not in this FAQ
Q: How can I contact you?
A: Please contact us by email, chat or phone.